1. Introduction

These Terms and Conditions (“Terms”) govern your use of https://biomedza.com and any purchases made from BiomedZA (“we”, “us”, “our”).

By accessing this website or placing an order, you agree to be bound by these Terms.

2. Business Information

BiomedZA operates as part of EMP Technologies (Pty) Ltd.
All transactions are conducted in South African Rand (ZAR).

3. Nature of Business (Important)

BiomedZA supplies specialised biomedical and cold chain equipment, primarily to:

  • Businesses
  • Laboratories
  • Medical facilities
  • Institutions

This is a B2B-focused store, and purchases may involve custom configurations, sourcing, and logistics.

4. Product Information

We make every effort to ensure product descriptions, specifications, and pricing are accurate.

However:

  • Specifications may change without notice
  • Images are for illustrative purposes only
  • Availability is subject to supplier stock

We reserve the right to correct any errors without prior notice.

5. Orders and Quotations

5.1 Website Orders

Submitting an order on the website does not automatically constitute a final sale.

Orders may be:

  • Confirmed
  • Adjusted
  • Converted into a formal quotation (Pro Forma Invoice)

5.2 Quotations / Pro Forma Invoices

For most transactions:

  • A Pro Forma Invoice (PI) will be issued
  • The PI must be accepted and paid before processing

6. Pricing

  • All prices are listed in ZAR (South African Rand)
  • Prices may be subject to change without notice
  • VAT treatment depends on your business registration status

Shipping, installation, and handling may be quoted separately.

7. Payment Terms

  • Payment is required in full before dispatch, unless otherwise agreed in writing
  • Accepted payment methods: EFT / approved payment gateways
  • Orders are only processed once funds have cleared

We reserve the right to cancel orders if payment is not received within a reasonable timeframe.

8. Dispatch and Delivery

  • Delivery timelines are estimates and may vary depending on:
    • Supplier lead times
    • Importation delays
    • Logistics constraints
  • Risk passes to the customer upon delivery
  • The customer must inspect goods upon receipt

Any damage or discrepancies must be reported within 24 hours.

9. Returns and Refunds

Due to the specialised nature of our products:

  • Returns are not automatically accepted
  • Returns must be approved in writing

Returns may be considered if:

  • The item is defective
  • The incorrect item was supplied

Conditions:

  • Items must be unused and in original packaging
  • Return shipping may be at the customer’s cost

Custom, special-order, or imported items are non-returnable.

10. Warranty

Products may carry a manufacturer’s warranty.

  • Warranty terms vary per product and supplier
  • Warranty does not cover:
    • Misuse
    • Incorrect installation
    • Power surges or environmental damage

We act as an intermediary where applicable.

11. Limitation of Liability

To the maximum extent permitted by law:

BiomedZA shall not be liable for:

  • Indirect or consequential damages
  • Loss of business, revenue, or data
  • Delays caused by suppliers or logistics providers

Our total liability is limited to the value of the product purchased.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access
  • Interfere with website functionality

We reserve the right to restrict access if misuse is detected.

13. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Product data

is the property of BiomedZA or its licensors and may not be used without permission.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

15. Force Majeure

We are not liable for failure or delays caused by events beyond our control, including:

  • Supply chain disruptions
  • Strikes
  • Natural disasters
  • Government restrictions

16. Governing Law

These Terms are governed by the laws of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

17. Changes to Terms

We reserve the right to update these Terms at any time.
Updates will be posted on this page.

18. Contact Information

BiomedZA
Website: https://biomedza.com
Email: [email protected]

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