Privacy Policy

Effective Date: [Insert Date]

1. Introduction

BiomedZA (“we”, “us”, “our”) operates the website https://biomedza.com. We are committed to protecting your personal information and ensuring that your privacy is respected in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage with our services.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

Name and surname
Company name
Email address
Phone number
Billing and delivery address
Any information submitted through contact forms, quote requests, or checkout

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site

2.3 Transaction Information

If you purchase from us:

Order details
Payment method (processed securely via third-party providers; we do not store card details)

3. How We Use Your Information

We use your information for the following purposes:

To process orders and deliver products
To generate quotations and invoices
To communicate with you regarding orders, enquiries, or support
To improve website performance and user experience
To comply with legal and regulatory obligations
To prevent fraud and enhance security

4. Sharing of Information

We do not sell your personal information.

We may share your data with trusted third parties where necessary, including:

Payment processors
Shipping and logistics providers
IT and hosting service providers
Accounting or compliance services

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Cookies

Our website uses cookies to enhance user experience.

Cookies may be used to:

Remember login details
Store cart information
Analyse website traffic

You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Comments and Forms

When visitors leave comments or submit forms:

We collect the data entered in the form
We may collect IP address and browser data for spam prevention

We may use automated spam detection services.

7. Embedded Content

Pages on this website may include embedded content (e.g. videos, images).
Embedded content behaves as if you visited the third-party website directly.

These third-party sites may:

Collect data about you
Use cookies
Track your interaction

We are not responsible for their privacy practices.

8. Data Retention

We retain personal information only as long as necessary:

Order and transaction data: retained for legal and accounting purposes
Customer accounts: until deleted by the user or upon request
Enquiry data: retained for customer service and follow-up

9. Your Rights

In terms of applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to processing of your data
Request a copy of your data

To exercise these rights, contact us at:
[email protected]

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure hosting environments
SSL encryption
Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

We may use third-party tools and services (e.g. payment gateways, analytics tools). These providers may process your data in accordance with their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

BiomedZA
Website: https://biomedza.com
Email: [email protected]